Complimentary for 3 years
The link between driver and vehicle
Monitor your vehicle and take action using the Mercedes me connect app. Whether you’re preparing for a trip using Remote Start or enjoying peace of mind with Vehicle Tracker and Valet Protect, these services make owning a Mercedes-Benz even more enjoyable.
- Remote Start and Remote Door Lock/Unlock
- Remote retrieval of vehicle status
- Vehicle Tracker
- Live Traffic Information
- Online Map Update
See full list of features below
Assistance & Support
Complimentary for as long as your vehicle’s technology is supported
A helping hand at every turn
The assistance features from Mercedes me connect allow you to hit the road without reservation. State-of-the-art technologies keep you safe inside your vehicle and informed when you’re not.
- Maintenance management
- Breakdown management
- Accident recovery
- Telediagnostics for improved servicing
- 24/7 emergency call services1
- Information Call and me Call services
See full list of features below.
1-year complimentary trial on select models
A top-notch luxury experience
With Mercedes me connect, owning a Mercedes-Benz becomes even more satisfying. Enjoy access to a Mercedes-Benz Concierge, your personal assistant who can help with reservations, tickets, travel arrangements, and more.
- 24/7 Mercedes-Benz Concierge Service5
- Turn-by-Turn Assistance5
- Agent-assisted POI download5
- Assistance via the in-vehicle call button6
30-day complimentary trial
Because the drive is just the beginning
With the entertainment features from Mercedes me connect, you may never want to exit your vehicle. In-car WiFi lets you and your passengers surf the web at any time, while TuneIn® Radio offers thousands of stations, playlists and podcasts to soundtrack your journey.
- Wi-Fi Hotspot
- TuneIn® Radio
The Mercedes me connect App
Available now on Android, iOS and Apple Watch
The Mercedes me connect app gives you total control over your Mercedes-Benz, housing all of your remote access services, from Remote Start to Vehicle Tracker. Download the app now to take full advantage of your Mercedes me connect services.
Full Feature List
Discover all of the features available with Mercedes me connect.
Frequently Asked Questions
To become a Mercedes me connect user, you must own a model year 2019 or newer Mercedes-Benz vehicle. Most remote access services are complimentary for three years. We recommend downloading the Mercedes me connect app to use these features.
You do not have to provide a credit card to use Mercedes me connect. The standard package includes a wide range of features, with remote access features standard for the first three years.
No, Mercedes me is free for everyone, regardless of your vehicle’s equipment and capabilities. However, customers with Mercedes me connect will have access to additional features.
The Concierge Service offers you easy access to a broad range of personalized services, such as assistance in booking travel, arranging event reservations, scheduling appointments or placing a take-out order. It’s like having an event coordinator for your life. Requested services are fulfilled by a Concierge Specialist directly. In the case of purchases, such as tickets or a gift, they will request your credit card information and complete the transaction on your behalf.
A Mercedes-Benz Concierge can provide a broad range of services including but not limited to:
- Airline reservations and ticket purchase
- Car rental reservations
- Hotel recommendations, reservations and directions
- Dining recommendations, reservations and directions
- Movie and theater tickets and directions
- Sporting event tickets and directions
- Concert tickets and directions
- Unique requests and gift purchases such as flowers, gift cards, etc.
- Medical help and safety support (e.g., locating a physician while on vacation or assistance in filling prescriptions)
- Assistance gaining access to sought-after events and restaurants
- Lost baggage assistance
- Assistance wiring cash
- Research and answer questions
- Wake-up calls
- Reminders for birthdays, anniversaries, and other events
- Virtually anything that can be arranged over the phone or on the Internet
View our Frequently Asked Questions, or contact the Customer Assistance Center at 1-800-387-0100.
*National MSRP pricing is shown and is intended for informational purposes only. Prices do not include taxes, levies, fees, freight and delivery charges, insurance and license fees, as well as any other products or services not listed that may be available to you through your selected Mercedes-Benz retailer. Vehicle prices subject to change without notice. Dealer may sell for less. These prices do not apply in provinces with total/all-in pricing requirements. Please contact your local retailer directly by phone or in person for exact pricing details and total prices applicable in those provinces.
** Mercedes-Benz Canada Inc. reserves the right to change or discontinue Mercedes me connect services at any time without prior notification or incurring any future obligation. See the terms of the Mercedes me connect Overview of Services.
- Mercedes me connect is not available on B-class, smart and Mercedes-Benz Vans.
- Concierge Services complimentary for 1 year for E-Class, GLE, GLS, CLS, SL, S-Class, G-Class, AMG GT, and AMG GT 4-door Coupé.
- Remote Start not available on SLC, SL and AMG GT models.
- Only available on models with NTG 5.5 and later.
- Requires a COMAND system with navigation, which is optional on some models.
- Assistance via the i-button or ‘me’ button is standard for as long as the vehicle’s technology is supported